It’s not the magic that makes it work; it’s the way we work that makes it magic.” The secret for creating “magic”. Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney. Lee Cockerell, Author Broadway Business $26 (p) ISBN. Creating Magic has ratings and reviews. Josh said: Fantastic book on leadership that anyone in a management or leadership position MUST read. C.

Author: Kajisar Tasar
Country: Turks & Caicos Islands
Language: English (Spanish)
Genre: Technology
Published (Last): 28 February 2016
Pages: 428
PDF File Size: 9.88 Mb
ePub File Size: 19.47 Mb
ISBN: 618-5-56398-299-5
Downloads: 55057
Price: Free* [*Free Regsitration Required]
Uploader: Yorg

With that, I had a very hard time getting through this book. So I have a hard time “cheering” for the Disney overhead saving money here and there in large quantities. Be sure, and then be quick, kind, and professional.

Meeting with and listening to entry-level employees the ones in closest contact to the customers helps leaders to change policies and procedures for the better. And I must say, I completely agree on al 10 strategies mentioned in this book. I now know why Walt Disney World is the happiest place on Codkerell.

I don’t know that there’s anything here that is huge in and of itself. They all have fabulous customer service.

Basically Cockerell tells creatinh to hire the right people. What effective leadership skills did your parents or other significant people from your childhood possess? How about at home?

When your reputation is tarnished, you lose your credibility, which is the one thing leaders need most: These magix can be implemented in nearly all business models and types. This book was originally given to me by our district superintendent who wanted us to take a look at how we lead and start to change a culture. The author believes a leader must hold cast members responsible for specific tasks. But, in fact, considerable behind-the-scenes leadership cockegell to the overall consistency of quality products and services visible to guests.


Then I decided it would totally scare me because there is such a high standard and it is a lot of work. It is the way you use your planner that make it matter.

Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney

Please try again later. Would the change work for everyone involved? May 17, Bart-Jan rated it it was amazing Shelves: It reinforced many of my personal views hands on management, servant leadership, employee recognition on the subject and also taught me some new things time management, growth strategies to improve.

This ends with an advertisement for Disney’s leadership institute, and advertisements for consultants in coockerell is another pet peeve of mine. While some of the explanations were geared more towards business, most could be adapted to our schools, in which the student and their family are our most valued customers.

How could a manager encourage generosity without coming on too strong or being thought of as pushy? After chapters on spreading recognition around, these kinds of statements didn’t sit well.

Creating Magic by Lee Cockerell – Teacher’s Guide – : Books

Apr 22, Jake Welchans rated it really liked it. I really enjoyed this book. Stay in Cockerelp Sign up. Teaches you to create a culture of customer service and how treating everyone with respect raises the performance of the entire group. What advice does the author share for a manager who needs to convey sometimes critical, tough-to-receive information to an employee?

Disney changed the policy to allow them to check out as many as five costumes, exchanging them all at the same time or washing them at home. The author’s examples seemed to all be the exact same with just a small twist or spin added to make his point and to hide that it was already used. Creating Magic is one of the best books I have read on leadership.


It is exactly the kinds of things you would expect a Disney executive to be writing about. Skip to creatint Creating Magic Through Thinking.

Creating Magic Teacher’s Guide

What are the advantages and disadvantages of a manager becoming too familiar with employees? This book, overall, was excellent – it isn’t a strategy that you can instantly put into effect, but rather something to be pondered, processed, and carried forth in the way you carry yourself. There are lots of anecdotes from the author’s work life, including quite a few from his pre-Disney life.

Think about the value of what you are spending your time on. I think that was the main takeaway from the book. Before that, he led Disneyland Paris in fact, he was the one who led it in the very beginning and before that he worked for Marriott.


Creating Magic by Lee Cockerell | : Books

How could it be changed for the better? Make your people your brand. He is a future magic-maker and I can’t wait to see him implement these ideals in future companies he works for, manages, or owns.

The Indonesian people will be benefited from your book. Apple Audible downpour eMusic audiobooks. Return to Book Page. amgic

Please explain why or why not. Quotes from Creating Magic. How would you answer this question: